Managed Services

Our Managed Services offers a measurable approach to achieving services at a lower cost, without risking quality.  Our team of specialists deliver the expertise your organization needs to maintain analytical applications at economical rates. This frees your team to focus on more strategic initiatives without impacting service levels. We’ve designed managed services and support offerings that can be tailored to the unique needs of our clients.

In addition to the managed services provided below, we include a comprehensive annual application Health Check and on-going guidance on best practices provided by our experienced consultants.

Managed Services Include:

  • Daily application administration
  • Maintaining and managing data dimensions
  • Hierarchy maintenance and updates
  • Process validation and reconciliation
  • Validating and reconciling data loads
  • Reviewing processing errors
  • Report and input template issue review
  • Resolving reporting issues
  • Security maintenance and testing
  • Maintaining and managing user security
  • System documentation updates
  • Performing backups in compliance within policy
  • Manage software partner support tickets
  • Applying fix packs